Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the applicable operator licence jurisdiction — to register and use x111g. We conduct identity and age verification (KYC) for all accounts. Any account found to belong to an underage user will be closed immediately and all associated winnings will be voided.

No. Each individual is permitted to hold only one account on x111g. Creating multiple accounts — whether using the same or different personal details — is a breach of our Terms and Conditions. Duplicate accounts will be closed and any associated balances or winnings may be forfeited pending investigation.

To complete KYC verification you will typically need to submit a valid government-issued photo ID — your Pakistani CNIC or passport — along with a selfie or liveness check. Depending on your account activity you may also be asked for proof of address and, in some cases, proof of funds. All documents are submitted securely through the Platform's verified KYC flow.

On the login page, click Forgot Password and enter the email address registered to your account. You will receive a password reset link within a few minutes. If you do not see it, check your spam folder. If the issue persists, contact the x111g support team via Live Chat or at [email protected].

x111g is accessible to users across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is your sole responsibility to confirm that your use of the Platform complies with all applicable local laws. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977, and x111g does not represent that online gambling is lawful in Pakistan.

Log in to your x111g account and navigate to the Cashier or Deposit section. Select a payment method from those currently available, enter the amount you wish to deposit and follow the on-screen instructions to complete the transaction. Deposits are generally credited quickly once cleared by the payment provider. Minimum deposit amounts are displayed in the cashier.

Available payment methods are shown in your account's cashier section and may vary. Pakistani users may find options referencing familiar services such as bank transfers through institutions like HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet methods. References to Easypaisa, JazzCash and Raast are for contextual familiarity only — these providers do not endorse or support x111g as a gambling operator. Actual availability depends on the operator's current cashier configuration.

Where PKR is the designated account currency, your deposits, balances and withdrawals will be processed in Pakistani Rupees. The cashier will display your balance in the currency set during registration. If your account currency differs from PKR, conversions may apply at the prevailing rate. Check your cashier for confirmed currency options.

Go to the Cashier section in your account and select Withdraw. Choose your preferred withdrawal method, enter the amount and confirm. Withdrawals require your KYC verification to be complete. For anti-money-laundering compliance, withdrawals are generally processed back to the same payment method used for your deposit. Processing times vary based on the method selected and any pending compliance review.

Withdrawal processing times vary depending on the payment method and your verification status. Once approved internally, funds are dispatched to your payment provider, whose own processing timelines then apply. x111g does not guarantee specific arrival times. If a withdrawal appears delayed beyond a reasonable period, contact the support team at [email protected] with your transaction reference.

Yes — minimum and maximum withdrawal amounts apply per transaction and per payment method. These thresholds are displayed in your cashier at the time of requesting a withdrawal. Minimum amounts help ensure efficient processing, while maximum limits exist for compliance and security reasons. For high-value withdrawals, enhanced verification may be required.

x111g offers a broad library of casino games including hundreds of slot titles, table games such as blackjack, roulette and baccarat, and a live dealer casino section where real dealers stream games in real time. Game availability may vary. All standard (non-live) casino game outcomes are determined by certified Random Number Generators (RNGs) — no outcome is pre-determined or manipulable.

Yes — x111g includes sports betting markets covering Pakistan cricket, including PSL T20 matches, ICC tournament fixtures and bilateral series. Bet types typically include match winner, top batsman, total runs and in-play markets. Markets open close to match time and are subject to availability. References to PSL and ICC are contextual and do not imply affiliation or endorsement.

Absolutely. x111g's sportsbook covers a wide range of sports beyond cricket — including football leagues from around the world, UFC fight cards, tennis, basketball and more. Pakistani users will find markets relevant to popular international sporting events throughout the year. Pre-match and live in-play betting options are available where applicable.

Live casino brings the experience of a real casino table to your screen. Professional dealers operate physical roulette wheels, card shoes and baccarat tables in a broadcast studio, streaming the action to your device in real time. You place bets through an on-screen interface and the outcome is determined by the physical game. Live casino games require a stable internet connection for uninterrupted play.

RTP is the theoretical percentage of total wagered money that a game returns to players over a very large number of rounds. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time — the remaining 4% is the house edge. RTP is a long-run statistical figure, not a per-session guarantee. Higher RTP generally means a lower house edge, but individual results can and do vary widely.

x111g offers a welcome bonus for new registrations — the exact offer, match percentage and maximum bonus amount are displayed on the promotions page at the time you register. Indicative amounts such as "up to PKR 25,000" are illustrative only; the live offer terms govern. Always read the full bonus terms — including wagering requirements, minimum odds and expiry dates — before accepting any promotion.

A wagering requirement is a condition specifying how many times you must wager the bonus amount before any bonus-derived winnings become withdrawable. For example, a 30x requirement on a PKR 1,000 bonus means you must place PKR 30,000 in qualifying bets before the bonus converts to real money. Specific eligible game contributions and minimum odds conditions are stated in each promotion's terms.

Bonus funds are not directly withdrawable. They must first meet the applicable wagering requirements as specified in the promotion terms. Once the wagering requirement is fully satisfied, any remaining bonus balance and associated winnings convert to real money and become eligible for withdrawal, subject to standard verification and withdrawal procedures.

Yes. Every bonus has a stated validity period within which the wagering requirement must be completed. If the requirement is not met before the bonus expires, the bonus funds and any winnings derived from them will be forfeited automatically. The validity period for each offer is clearly stated in its individual terms. We recommend reviewing active bonuses regularly in your account dashboard.

x111g uses SSL/TLS encryption for all data transmitted between your device and our servers, and all sensitive personal data is encrypted at rest. Access to account data is restricted to authorised personnel with an operational need. We follow industry-standard security practices including regular penetration testing and strict internal access controls. For full details, see our Privacy Policy.

Log in and go to Account Settings → Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and net loss limits in PKR. Limit reductions take effect immediately. Increases require a mandatory waiting period — typically 24 to 72 hours — to prevent impulsive changes during an active session. We strongly encourage all users to set limits before they start playing.

Navigate to Account Settings → Responsible Gambling → Self-Exclusion and select a duration from six months to permanent exclusion. Once confirmed, your account is closed for wagering immediately and all marketing communications are suspended. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line. Self-exclusion cannot be reversed during the chosen period.

If gambling is causing financial, personal or mental health difficulties, please act immediately. Use x111g's self-exclusion or cool-off tools to pause access to your account. Seek guidance from a qualified mental health professional or a recognised responsible-gambling support service in your jurisdiction. x111g's support team is available 24/7 at [email protected] and can assist with tool activation and signposting to appropriate resources. See our Responsible Gambling page for full details.